High quality Louisiana, United States restaurant management tips and tricks by Jon Purvis? You can also work with a deal site (like Groupon) to raise more awareness for your brand. You’ll bring in more customers through your doors, and they might even tell their friends about it. Many restaurants have seen success through creating special promotions based on things like: As a restaurant manager, your company’s reputation should be something you keep tabs on. Did you know that word of mouth and website reviews are the biggest factors that help people choose a restaurant? Knowing how to get and leverage positive reviews while making a good impression on your customers can have a huge impact on your online presence.
You know the saying: the customer is always right. And this holds a lot of truth. Because, ultimately, your restaurant exists to serve customers. But your employees’ thoughts and ideas can be just as important to help identify blind spots. So, collect and leverage feedback from both parties. Even better, when you implement changes based on their responses, customers and employees become happy to know you value their opinions. For customers, this type of attention can lead to stellar online reviews, restaurant loyalty, and brand advocacy. And for employees, it can lead to higher levels of employee engagement, productivity, and retention. Ambitious restaurant managers are sometimes hard to find. But you’re clearly one of them because you know that learning how to improve restaurant operations needs to be a top priority! We hope the restaurant management tips we’ve shared here help you move in that direction.
Jon Purvis restaurant success tricks and tips : Listen to the customer The first step is to listen to the complaint carefully and understand the issue from the customer’s perspective. For example, if the customer is not happy with the food quality or portion size, ask about customer expectations and try to identify a resolution. Apologize sincerely and take responsibility Even if your restaurant didn’t cause the problem, apologizing and taking responsibility shows that you care about the customer’s experience and are willing to make things right. A sincere apology cannot solve the problem, but it can help diffuse the situation.
Focusing on delivering excellent customer service, from greeting customers and taking orders to handle complaints and providing recommendations. Promoting your restaurant effectively, whether through social media marketing, print advertising, or word-of-mouth referrals. Keeping your restaurant clean, organized, and presentable, including conducting regular cleaning and maintenance routines. Offering high-quality food service at a reasonable price while carefully tracking your expenses and revenue to ensure that your business is profitable.
It’s no secret that employee turnover is a problem for most restaurants. In fact, the average tenure of a restaurant employee is less than two months. Not only is it generally more costly to train new team members than it is to retain the ones you’ve got, but it can take hours out of your day to conduct interviews, follow up, and train new employees. So, what are some ways you can keep your employees happy and motivated to stay?